Privacy Policy

TrueInsight LLC ("TrueInsight," "we," "us") operates trueinsight.io. This Privacy Policy explains what personal information we collect when you visit the website or contact us, how we use it, and the choices you have. By using the website you agree to the practices described here.

Information We Collect

Information you provide. When you request a demo, free trial, quote or support, subscribe to our newsletter or contact us, we collect the details you submit, such as your name, business email, company, phone number, state, products of interest and your message.

Information collected automatically. Like most websites, our servers record log data that your browser sends, including IP address, browser type and version, pages visited, referring page, date and time of the visit and time spent on pages.

Cookies and similar technologies. We use cookies to remember preferences (such as light or dark mode) and, where enabled, to understand how the website is used. See "Cookies and Analytics" below.

How We Use Your Information

• To respond to inquiries and provide demos, trials, quotes, licensing and technical support
• To deliver software evaluations and onboarding together with our technology partners
• To send product updates, event invitations and newsletters you have requested (you can unsubscribe at any time)
• To operate, secure, troubleshoot and improve the website
• To comply with legal obligations and enforce our terms

We do not sell your personal information.

Sharing With Technology Partners and Service Providers

As an authorized channel partner, we may share the information needed to fulfill your request with Siemens Digital Industries Software and Altair (a Siemens business), for example to issue trial licenses or register a purchase. We also use trusted service providers to host the website, deliver email and analyze usage. These parties may only use your information to perform services on our behalf and are obligated to protect it.

Cookies and Analytics

Cookies are small data files stored on your device. Essential cookies make the website work and remember your settings. Analytics cookies, when enabled, help us understand which pages are useful. You can accept or refuse cookies in your browser settings; some features may not work without them. We honor Global Privacy Control (GPC) signals where required by law.

Data Retention

We keep inquiry and customer information for as long as needed to provide our services, maintain business records and meet legal requirements, then delete or anonymize it.

Your Privacy Rights

Depending on where you live (for example, under the California Consumer Privacy Act or other US state laws), you may have the right to access, correct or delete your personal information, to opt out of certain processing and to not be discriminated against for exercising these rights. To make a request, email info@trueinsight.io or call (866) 224-2114. We will verify your request before responding.

Security

We use commercially reasonable administrative, technical and physical safeguards to protect personal information. No method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

Links to Other Websites

Our website links to third-party sites such as Siemens, Altair, YouTube and partner resources. We are not responsible for their content or privacy practices and encourage you to review their policies.

Children's Privacy

Our services are intended for businesses and are not directed to anyone under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect when posted on this page, and the "Last updated" date will change accordingly.

Contact Us About Privacy

TrueInsight LLC, 7090 S Union Park Ave, Midvale, UT 84047. Email info@trueinsight.io or call (866) 224-2114. See also our Terms of Use.